Professional Telephone SkillsDVD - 2008
This program will give you a crash course in the communication techniques that everyone should know and practice. You'll learn specific skills to help you deal with angry and abusive callers, and end every call with a mutually beneficial resolution.
Publisher: Overland Park, KS : CareerTrack, c2008, 1994
Branch Call Number: 651.73 P964d
Characteristics: 2 videodiscs (187 min.) : sd., col. ; 4 3/4 in
Alternative Title: Subtitle on container: Make every call more positive & productive