Professional Telephone Skills

Professional Telephone Skills

DVD - 2008
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This program will give you a crash course in the communication techniques that everyone should know and practice. You'll learn specific skills to help you deal with angry and abusive callers, and end every call with a mutually beneficial resolution.
Publisher: Overland Park, KS : CareerTrack, c2008, 1994
ISBN: 9781934147894
1934147893
Branch Call Number: 651.73 P964d
651.73 P964d
Characteristics: 2 videodiscs (187 min.) : sd., col. ; 4 3/4 in

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