What's your Pickle?DVD - 2007
Bob Farrell goes on the road to hear about the "pickles" (special or extra things) businesses are offering to make customers happy. Reviews the four principles that will help ensure that your customers keep coming back: service, attitude, consistency, and teamwork.
Publisher: [Seattle, Wash.] : Media Partners, c2007
Branch Call Number: 658.812 W555
Characteristics: 1 videodisc (17 min.) : sd., col. ; 4 3/4 in + 1 CD-ROM