Illustrated with cartoon strips from the popular Dilbert series, this book by V.P. Al Gore examines lessons learned from examining successful American businesses in the effort to reinvent the U.S. gov't. Drawing from input at the Summit Conf. on Reinventing Gov't. and dozens of meetings with top executives and management experts, this handbook details key principles and achievements that can be applied to practices of the Fed. gov't. Includes: providing service to the taxpayer as a customer of the gov't., unleashing the creative power of gov't. employees, cutting waste and red tape, technology, and effective regulators in partnership with industry, and more.