Perfect Phrases for Customer Service

Perfect Phrases for Customer Service

Hundreds of Tools, Techniques, and Scripts for Handling Any Situation

eBook - 2005
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Tools for pleasing even the most demanding customers

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:

Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture

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Publisher: New York : McGraw-Hill, c2005
ISBN: 9780071465113
Characteristics: xv, 222 p. ; 21 cm
Additional Contributors: NetLibrary, Inc


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May 07, 2015

This was the book that was used as a reference guide in this year's entertaining and insightful ASID course, "The Power of Patron-Focused Service." I look forward to reading it as soon as I can get my hands on a copy!!


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