Conflict Resolution Foundations

Conflict Resolution Foundations

Website or Online Data - 2012
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Discover how to improve your relationships with your coworkers, clients, reports, and supervisors and find your way through conflict back to cooperation.
Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates shares the secrets of effective conflict resolution and reveals simple, repeatable techniques that apply in most business situations. She'll present a six-step framework for exploring and navigating conflict resolution, including identifying the issue, separating the people from the problem, overcoming roadblocks to resolution, exploring cultural differences, and getting to agreement.
Publisher: Carpenteria, CA, lynda.com, 2012
ISSN: LDC107420
Additional Contributors: lynda.com (Firm)

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