Listening to Customers

Listening to Customers

Website or Online Data - 2017
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Learn techniques and strategies that can help you bolster your critical listening skills-and, in turn, help you provide exceptional customer service.
Listening is one of the most singularly powerful tools anyone involved with customer service has in their arsenal. Yet, it's often the biggest area where customer service professionals lack specific training and understanding. In this short course, join customer strategy expert �Noah Fleming as he helps you bolster your critical listening skills, providing you with a framework designed to help you succeed. Noah covers crucial, surface-level skills like body language and rapport. He also explains how to listen to and empathize with customers, while continuously adding value by asking the right questions to create further listening moments.
Publisher: Carpenteria, CA, lynda.com,, 2017
ISSN: LDC616663
Additional Contributors: lynda.com (Firm)

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